Shipping & Returns

SHIPPING POLICY

Kim Smiley offers FREE shipping within Canada and the continental US on all orders over $100. Delivery time is approximately 3-5 business days. Once you place your order, you will receive a confirmation email with your order number, billing and shipping address and products purchased. Once your jewelry has been shipped, you will also receive a shipment confirmation email with your unique tracking number. There is also the option to receive text messages with your shipping updates. There may be shipping delays due to the current pandemic but our goal is to provide you with your Kim Smiley jewellery as soon as possible. 

CURB SIDE PICK UP

Kim Smiley offers curb side pick up in Toronto out of our flagship location. Please select curbside pick up at checkout and your Kim Smiley jewellery will be ready within four hours from time of purchase. Pickup is available between 11 am - 5 pm Monday through Thursday and Friday 11 am - 3 pm. Please bring your order confirmation email when you come to pick up your one-of-a-kind Kim Smiley. Call 416-256-6189 on arrival and we will meet you at curbside. 

 

RETURN POLICY 

Returns and exchanges will be accepted within 30 days of purchase, with original receipt. Due to Covid-19, all earrings are FINAL SALE and may not be returned or exchanged. All refunds will be applied to the form of payment used on the original order. If sizing is not quite right, we can exchange the item or provide store credit.

Please email customerservice@kimsmiley.com and let us know which items you would like to return or exchange.