Have a question about shopping at Kim Smiley? Use the links below to find information about shipping, products, payments, returns, promotions & more.
How can we help
Have a question about shopping at Kim Smiley? Use the links below to find information about shipping, products, payments, returns, promotions & more.
Shipping & Delivery
Yes – Courier Economy export. 3-7 days. Import fees may apply to your order according to the Country import regulations.
All orders for stock items are processed Monday – Friday by noon for next day shipping
For Ontario and Quebec, please allow 2-3 days for standard shipping and delivery. For Western Canada and Atlantic Provinces, please allow 3-5 days for standard shipping and delivery.
Please allow 5-7 business days for standard shipping and delivery within the United States.
Sunday - Friday next day delivery.
Yes. Express shipping can be applied to your order for a fee of $25. For next day delivery, an additional fee of $20 will be applied if the order is placed before 12 noon. Your items will be delivered next day in the Greater Toronto Area and the USA and up to 3 business days for international destinations.
We are always here to assist you every step of the way. Please contact a Kim Smiley Team Representative at hello@kimsmiley.com
All orders over $100.00 have complimentary shipping.
If shipping to the USA and your order is over $800.00 USD, custom, duties and taxes are applicable. In cases like this you may wish to place several smaller orders. If they are over $100.00 the shipping is complimentary.
Due to the value and the size of the package we request a signature. Through our courier tracking service, you can track and receive notification online. Our courier service has an online service to allow you to reschedule, override the signature request and give consent for the package to be left at the door, or redirect the package to a different address for an indirect signature.
We want you to be 100% Satisfied so we offer an EMPATHY WARRANTY. If your products arrive damaged or defective, please email us within 7 days of delivery to request a replacement. Please include a picture and brief description of the damage and/or defect including carrier information and date of delivery. Please send to hello@kimsmiley.com
You will be notified by Shopify and a receipt will follow.
You will be notified by Shopify every step of the way until your parcel safely arrives at your doorstep.
All orders for stock items are processed Monday – Friday by noon for next day shipping
Please allow 5-7 business days for standard shipping and delivery within the United States.
Yes. Express shipping can be applied to your order for a fee of $25. For next day delivery, an additional fee of $20 will be applied if the order is placed before 12 noon. Your items will be delivered next day in the Greater Toronto Area and the USA and up to 3 business days for international destinations.
All orders over $100.00 have complimentary shipping.
Due to the value and the size of the package we request a signature. Through our courier tracking service, you can track and receive notification online. Our courier service has an online service to allow you to reschedule, override the signature request and give consent for the package to be left at the door, or redirect the package to a different address for an indirect signature.
You will be notified by Shopify and a receipt will follow.
Jewelry
No more pulling on your earlobes or aching ears. We are famous for our “Light as a Feather “ earrings. We have trademarked a design of lace materials that hold our precious jewels for a Stunning look that everyone will rave about including yourself! You’ll feel like a princess and look like a Queen in comfort and glamour.
YES. This is one of our specialities. Please send your inquiry to hello@kimsmiley.com. A Kim Smiley Team Representative will arrange a phone call , virtual or in person appointment with you to gather the specifics for the custom quote.
We do some personalization under our Custom Department. Please send your inquiry to hello@kimsmiley.com . A Kim Smiley Team Representative will arrange a phone call , virtual or in person appointment with you to gather the specifics for personalization. Please note a 20% special order fee will apply.
We are sorry to hear that. We want you to be 100% Satisfied so we offer an EMPATHY WARRANTY. If your product doesn't fit, please email us within 7 days of delivery to request a replacement. Please include a picture and brief description of size gap. Be sure to use our wrist guide and watch our sizing video on the website when ordering a replacement. Please send information to hello@kimsmiley.com. Please keep in mind that our cuffs and bracelets will loosen with wear and are designed to be worn close to the skin.
YES. We can handwrite a personal message on a Kim Smiley card. Please type the exact Name and greeting you wish to include into our Special Greeting Request box as you check out.
We can supply a Kim Smiley Gift Bag and Tissue with your purchases if you would like. There is an option to check this box when you check out. Please specify how many are gifts in your order.
The Jewelry is stored for your everyday use in a velvet pouch adorned with a Kim Smiley logo disc. It is then carefully packed with love and put inside a bubble wrapped package for extra protection.
The Jewelry is all Handmade in Canada. We are proud of our Artisans and our Living wage Policy.
Please check the material details on the styles you are buying as they vary. We use various combinations of designs which can be made from Swarovski crystals, Exquisite Gemstones and our very own exquisite Japanese Lace.
YES. This is one of our specialities. Please send your inquiry to hello@kimsmiley.com. A Kim Smiley Team Representative will arrange a phone call , virtual or in person appointment with you to gather the specifics for the custom quote.
We are sorry to hear that. We want you to be 100% Satisfied so we offer an EMPATHY WARRANTY. If your product doesn't fit, please email us within 7 days of delivery to request a replacement. Please include a picture and brief description of size gap. Be sure to use our wrist guide and watch our sizing video on the website when ordering a replacement. Please send information to hello@kimsmiley.com. Please keep in mind that our cuffs and bracelets will loosen with wear and are designed to be worn close to the skin.
We can supply a Kim Smiley Gift Bag and Tissue with your purchases if you would like. There is an option to check this box when you check out. Please specify how many are gifts in your order.
The Jewelry is all Handmade in Canada. We are proud of our Artisans and our Living wage Policy.
Shopping & Online Orders
We accept all major credit cards including Visa, Mastercard and American Express. We also accept PayPal, Apple Pay, and digital Gift Cards.
We offer checkout in Canadian dollars, US dollars, Euros and GBP.
Please contact a Kim Smiley Team Representative at hello@kimsmiley.com. They will assist you with this request.
Please contact a Kim Smiley Team Representative at hello@kimsmiley.com. They will add your name to the wait list.
Your order is usually ready within four hours from time of purchase.
A Kim Smiley Team Representative will be happy to help you and answer any questions you may have at hello@kimsmiley.com. You may also set up a virtual appointment with our manager.
YES, There is an option on the Website starting at $25.00.
YES, We have a retailer distribution network program, please email our Kim Smiley General Manager at Svetlana@kimsmiley.com for more details.
Yes, we have a beautiful Flagship Store in Toronto at 1070 Eglinton Avenue West, Toronto, Ontario M6C 2C6. We would be delighted to welcome you anytime either in person or virtually. Please contact a Kim Smiley Team Representative at hello@kimsmiley.com.
A promotion code giving you a discount is available if you sign up as a new customer, take advantage of a promotion or sale or attend one of our host parties. As you check out with your purchase you will be asked for your promo code. The discount will automatically be subtracted from your order.
At checkout you will be asked for your promo code. Once you type it in, the discount will automatically be subtracted from your order.
No, we are sorry but you cannot combine promo codes.
We offer checkout in Canadian dollars, US dollars, Euros and GBP.
Please contact a Kim Smiley Team Representative at hello@kimsmiley.com. They will add your name to the wait list.
A Kim Smiley Team Representative will be happy to help you and answer any questions you may have at hello@kimsmiley.com. You may also set up a virtual appointment with our manager.
YES, We have a retailer distribution network program, please email our Kim Smiley General Manager at Svetlana@kimsmiley.com for more details.
A promotion code giving you a discount is available if you sign up as a new customer, take advantage of a promotion or sale or attend one of our host parties. As you check out with your purchase you will be asked for your promo code. The discount will automatically be subtracted from your order.
No, we are sorry but you cannot combine promo codes.
Returns
Yes, our return policy is 30 days for return or exchange with receipt. Please contact a Kim Smiley Team Representative at hello@kimsmiley.com
Yes, the return policy is the same for the store and online.
Please contact a Kim Smiley Team Representative at hello@kimsmiley.com. They will assist you and advise the best way to return the product to us, depending on your location and country.
Please contact a Kim Smiley Team Representative at hello@kimsmiley.com. They will assist you with this request.
Yes, our policy is 30 days for an exchange with receipt. Please contact a Kim Smiley Team Representative at hello@kimsmiley.com
Yes, the return policy is the same for the store and online.
Please contact a Kim Smiley Team Representative at hello@kimsmiley.com. They will assist you with this request.
Empathy Warranty
We lace empathy and love into everything we create including your happiness with our products. Our goods are quality materials and workmanship. We want you to be 100% satisfied. We stand behind our Kim Smiley designs. If there is something you are unhappy about that isn't noted above, please contact us at hello@kimsmiley.com.
Treat your Kim Smiley Lace creations like your favourite lingerie. Avoid exposing our jewellery to water if possible unless you are doing a light spot cleaning. If your wearable art does get wet, no need to worry as lace can be pressed with a hot iron. Please be careful to avoid contact with hand appointed Swarovski or semi-precious gems.
Yes, under our Empathy Warranty we provide a repair service. Should you need something repaired, please contact us at hello@kimsmiley.com. Please correspond with a photo of your repair needs, date of purchase and a short explanation. A Kim Smiley Team Representative will reply with next steps and how to return to us for repair.
Treat your Kim Smiley Lace creations like your favourite lingerie. Avoid exposing our jewellery to water if possible unless you are doing a light spot cleaning. If your wearable art does get wet, no need to worry as lace can be pressed with a hot iron. Please be careful to avoid contact with hand appointed Swarovski or semi-precious gems.
Didn’t find answers to your questions?
Get in touch with us for any additional questions you may have.
